onChange and onSubmit functions in the same Catalog Client Script
I have a Service Catalog item that needs a validation added to a Single Line Text field. We'd like to do the validation onChange as well as onSubmit. I know an easy way to do it would be to create two...
View ArticleApplication Development & Security Question
How to do this?Objective: I want a subset of users to have ITIL role CRUD capability for a subset of incidents only. These users are Technical Software managers (“TSmgmt”) responsible for product...
View ArticleReposition the CMS Blocks
Does anyone know how to reposition the content blocks on the main ESS page? We've removed 1 of the 3 boxes and need to reposition them to be centered.
View ArticleGroup Approval - How to send approval email to "Group email" and not members...
Hello,I have been chasing my tail a bit on this, and have spent many hours searching for any sort of solution.read more
View ArticleBusiness Rule: incident autoresolve from date of incident_state change to X
I want to auto resolve incidents in the Awaiting User Info (AWI) state after 120 hours. That part is easy! Because we send a reminder email every 24 hours on AWI incidents, they never make it to 120...
View ArticleOrder Guides - Required Fields - Calgary
On my order guide I have a hidden required field called 'cancelled'. I do this because we need to require our users to review each tab; and we don't want them to checkout before reviewing each tab. We...
View ArticleUsing UI action to pass large field to catalog variable
We are attempting to solve a problem we have with inbound email. Currently, we are using the typical inbound action to create incidents for each inbound email. The problem we have is that many of these...
View ArticleCustomize Scheduled Email of Report
Is there a way to insert data into the "Scheduled Email of Report" subject and body fields? I want for example to have a subject: "This is the monthly report for month [MMM]", where [MMM] is calculated...
View ArticleApproval button in a 'My Approvals' List
I am wondering if there is a URL for CMS that can be used in conjunction with a sys id in order to allow an employee to click Approve or Deny from a list. If something like this doesn't exist can...
View ArticleServiceNow Developer - Minneapolis, MN
ServiceNow DeveloperSeeking a ServiceNow Developer to be responsible for supporting, configuring, and developing within the enterprise ServiceNow ITSM solution. The ServiceNow developer will work...
View ArticleGetting "homepage" view of reports for a ui page
Hi all,I'm trying to embed the content of a report into a UI page I'm creating. I'm hoping to pass in a sys_id of the report and load its contents minus the filters and buttons found on top of the...
View ArticleProcess Status On Top of Forms
Is there a plugin or does something exist that shows the status of the process / state you are in for incident management?I have seen screenshots of service now instances that have a header that shows...
View ArticleRemove Approver from Group
Hello,Is there a predefined way of removing a user from an approval group dynamically? We would like to prevent the Requestor of a Change from being one of the approvers in the Approval Groups. Thank you!
View ArticleAnyone can approve other people's Approvals
HelloWe have recently implemented Change and have found that ITIL users can approve other people's Approvals. How can I stop this? I have had a look at the Access Control on the State field but it...
View ArticleActivity Formatter
Does anyone know where the Activity Formatter gets all of the information about a record? I'd like to be able to make use of it with an integration I am working on.
View ArticleIncident - Problem with Client Script for Templates
I have an issue with a script our Partner did for us upon go live. When using a CI it should point to that CI Assignment Group, When using a Subcat it should point to the Subcat Assignment group which...
View ArticleIncrease report size to be more
In a report "bar" or "pie" , we have "chart size" field in it.It has three options: Large Medium SmallI want to create a Extra Large size option in it.Selecting which the report will be generated with...
View ArticleCreating a New Related List for CIs
Hello,We are working on creating a new Related List to use on the Change Request form that will allow user's to add additional CIs included in the Change. The Related List will function similarly to...
View Articlecan we use glide system in Calculation script
hican we use glide system in calculation script in system dictionary
View ArticleCalculating Shopping Cart total using UI Macro
I created a posting last week on how to do this and I made some progress but I've come to a stopping point.First, I'm new at ServiceNow Scripting so please bear with me.Here's my dilema-I've created an...
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