How do you add the ability to search knowledge to a record producer?
Do you know of a way to add the option to search the knowledge after the short description to a record producer. It is easy on a form. Just added the attribute knowledge_search=true but I haven’t been...
View Articleonly show chat queue link for users from USA
I added the chat queue link by setting "chat queue" on the header. We'd like this to only show up for users whose location's country is USA. Is this possible?
View ArticleHow do you copy a GlideRecord from one extended table to another extended...
Here is my situation: I am trying to copy all the contents of one GlideRecord from a custom table that is extended from task to a different custom table also extended from task. All the fields I'm...
View ArticleReg: java script - Business Rule
Hi I am new to Service now.I have business rule that will trigger for 1 day and it want depends on any update, insert , query or delete.main goal to get the tickets which were not update for 8 days.I...
View ArticleWorkflow help: Switch is not processing at beginning of workflow.
Hi Community,I'm reaching out for a new set of eyes to view my current workflow. There are two variables on a catalog request that are not firing off as they should in the workflow. the beginning is a...
View Articlegetting rid of s
Hi @all,we're currently fighting a battle against -tags in our notifications. What we'd like to do is get rid of the s which are thrown into the source code of our notification from the DESCRIPTION...
View ArticleLimit ESS users Catalog Categories by Department
I have the need to limit what Catagories my ESS users can see in the Service Catalog based on their department. Has anyone done this?User departments are being populated by our LDAP connection. Where...
View ArticleQuery Wizard Variable Question Text
Does anyone know how to query the question text of a wizard variable so that the question and answer result could be inserted into the comments of the record generated from the wizard? I honestly...
View ArticleDate Formatting in Business Rule
Is there a way to convert a default date (2013-08-20 15:52:50) to this format: mm-dd-yyyy hh:mm:ss in a Business Rule?Thanks!
View ArticleInvalidate Form Field
Hi All, Is there any way to 'invalidate' a form field? I need this in the Service Catalog.Example: A date field requires 10 day lead time, they select less than 10 days, I can alert them and clear the...
View ArticleDot walking UI Policy issue
I have two fields on a form. Both are reference fields and both are mandatory. One is for a monitor and the other is for a computer. I want to set it up so if you choose a monitor in which its "Status"...
View ArticleCreating an image button similar to "bulb" image for suggestion
I want to add an image at the end of the short description of incident form similar to the "bulb" image. Is there a way to do this? Please suggest if any.Thank you Vidyasagar
View ArticleScripting Custom Schedule
I am attempting to script to query datetime of the specific schedule for a schedule entry on the "WHEN" dictionary item for the "cmn_schedule_span" collection. And I discovered the following:1. "When"...
View ArticleOverriding the work done by the suggestion field "bulb"
The suggestion field in service now shows the choices which are related to the table of the form or its parent table. I want to change this functionality. I want to show the suggestions on the basis of...
View ArticleAnnotation - Can't locate script that builds the URL
I have a section on my incident form that contains a number of annotations. These annotation are links to URL's. However, when I personalize the form to see how the annotation is coded, I see that the...
View ArticleIs there anyway to attach an item when opening "Something's Broken" or "Ask a...
Just seeing if there is a way to add an attachment to a record producer? So they can attach before hand instead of going back into their incident and adding the attachments, screenshots?TIA
View ArticleServiceNOW Lync Intergration
Hello,I wanted to create a simple way of contacting a caller from a ticket so i built a UI Macro to open a Lync URL .. The main issue i was running into was Lync use's "<>" symbols in the URL...
View ArticleHow to control the cell edit in an embedded list
How to make a column of embedded list as read only depending upon the value in the second column i.e. when some value is added in a column in a embedded list, the user should not be able to add value...
View ArticleDatabase View to join tables sysapproval_approver and sc_req_item
Has anyone joined these tables sysapproval_approver and sc_req_item, and how?
View ArticleIncident client script help for priority change that are not a P1 Downgrade
I need some help with a Client Script. I need something to make a field (u_reason_for_priority_change) Mandatory and Visible if Priority changes. Except if it's being downgraded from a P1 cause them I...
View Article