I want to auto resolve incidents in the Awaiting User Info (AWI) state after 120 hours. That part is easy! Because we send a reminder email every 24 hours on AWI incidents, they never make it to 120 hours. How do I write a Glide record Query to find records where a specific field changed a defined period of time ago? Here is the starting point. Thanks, Bill
// This script automatically Resolves incidents that are Awaiting User Info// and haven't been updated in the specified number of hours.// This number is a property in System Properties.