Calling Script Include from Client Script
Hey all,i have a problem with calling script includes from within an client script - this already worked in another instance so i know it should work. But currently i cannot even run any include from...
View ArticleGlideRecord Queries
Hi everyone,I'm trying to write a before query business rule to restrict visibility of incident records for one group of users. I want to allow them to see only the incidents that meet this...
View ArticleJavascript - change text automatically every 10 secodns
Hi, I need help please. Im beginner in javascript and I learn everething from beginning.I created UI page. Result is that UI page display several records each to other (kb query - gliderecord ). I...
View ArticleCopying Value of a user-defined variable into a Form field "Due Date"
Hello, I have a user defined variable for a Service Catalog called "New Hires" I made a date variable for the task that runs from that Request item called "start_date" I am trying to set the "Due Date"...
View ArticleMaking variables visible to Change Tasks via workflows
Hi,When creating a Workflow for Catalog Item, there is an option to make variables visible on the 'Catalog Task' form by adding them to 'List Selector' in 'Create Task' activity.We have a similar...
View ArticleScheduled data extract question
Hi.. Need to export a text extract from a table to a Windows Shared drive (not on MID server). The instance is totally on-prem. I see where I can specify a path on the MID server to put the file, but...
View ArticleHow to populate selected choice list values on glide window "ui_choicelist"...
Has anyone populated selected choice list value on custom ui page choice field when its loaded. I need to populate the incident form selected sate value into custom UI page choice list field.I have...
View ArticleDefault Planned Start date based on combination of two fields
Hello there,I have been asked to set the default Planned start date (date and time field) to x number of days from today based on the Change type and priority, e.g.RFC Type: Standard RFC Priority: High...
View ArticleServer side scripting
I'm struggling to find a way/place to run pure server-side scripts to update tables like the sys_user, cmn_department, etc. Seems like business rules and script actions typically fire when something is...
View ArticleHTTP Status 500
Hi All,As for screen print, http status 500 show. when test the update function in SAOP Message.the response show Like:- SOAP-ENV:Servercom.glide.processors.soap.SOAPProcessingException: Web service...
View ArticleGoogle Voice SMS Notification Setup
We have started to test SMS notifications in our system. I noticed that the supported carriers are a bit limiting.I am specifically looking to see if ServiceNow has any carrier settings for Google...
View Articlescript to get an wf activity linked to sc_task
I want to update the result of an activity by script. Could you help me to get a script which find the activity linked to a sc_task. more details : according to some event in a sc_task, I want to...
View ArticleAttachment validation before closing the CTASK
I have a requiement to create a CTASK using change request workflow. CTASKs are getting generated namely plan, bulid, test and imp tasks. before completing the "test task" , it should ask user to to...
View ArticleStart Date Script help needed
I need help with a script - I need it going against date it's opened vs the Start Date like I had it. If it's under 10 days I want it to flag it as expedited. I was originally using the "Start Date"...
View ArticleIntegration with HPOO tool using Webeservices
Hi All,I am looking forward to integrate HPOO with serviceNow(incident management) by using web services. In order to proceed further , I would like to know what are the steps to follow. As a HPOO...
View ArticleHow can I view ServiceNow Workflow report
Hi,I have run a workflow in SN. Where Can I view the report of it ? So that I can decide what needs to done further ?
View ArticleGet the value which we select using ui_choicelist macro
How can we get the value which we select using ui_choicelist macro?Now, how do we get the value selected for the above piece of code?
View ArticleSmartyStreets
A customer is requesting we use SmartyStreets to validate and geo tag addresses in a custom application on the platform. I was wondering if any one has used SmartyStreets before??? If so were there any...
View ArticleAuto-Assigning Incidents Based on Time of Day and Priority
Hi Everyone,Interested in hearing ideas on creating a way to have conditional assignments based on the TOD and Priority of the incident. ROTAs are good for TOD and Data Lookup would be good for...
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