New Relic integration - anyone interested?
I work at New Relic http://www.newrelic.com and I've been researching the possiblity of integrating New Relic's ticket creation and alerting features with Service Now.Do you have any interest in this?...
View ArticleAssociate queried incidents with a problem.
I have created as scripted query to look at all incidents in a time frame, count them and if count > x open a problem. Script is below. What I want to to after the problem is open, is to associate...
View ArticleAccessing SOAP Web-Service from .NET not working
I have been trying to get a response from the Service Now SOAP service from a .NET code. I declare 2 objects : 1 of Insert type and another of insertResponseServiceNowReference.insert insert =new...
View ArticleCatalog item "New software access/install" referencing CMDB
Hello fellow SN Admins & Developers ,I have a query , regarding a catalog item called "New Software access/install" which is referencing CMDB (cmdb_ci_appl) table to select software/application to...
View ArticleMissing fields on forms after implementing update set
Good Afternoon everyone, I'm having an issue with our new starter form after we transfer the update from our Dev instance and then into the UAT instance. It works perfectly fine in DEV and displays the...
View ArticleSimple GlideAjax question
So this is hopefully a simple GlideAjax question. It seems to be however I am having trouble figuring it out.Long story short, I am trying to make an automated process in which users can add or remove...
View ArticleCreate Template from Script
Hi,Does anyone know if there is anyway that I can create a template "sys_template" from a business rule populating the template field using values from a from on a table?I have created an "Event...
View ArticleNeed a solution to print variables to approval request form
Hey all - I'm not big on Jelly but I have a pressing need to express the variables that are expressed on my HR table to my sysapproval_approver table. I'm just not sure how to get any existing Jelly UI...
View ArticleRetrieve filter conditions in report into a jelly script
How can we retrieve the filter conditions specified in a report into a jelly script?
View ArticleUploaded PDF file not visible
Hi,I have uploaded a PDF file using uploaded file option. Once we uploaded, it has given the uploaded file path to access it. When i access the link it showing an errror"Http status 404". How do we get...
View ArticleCreate List with sublist
Hi,I have to create a list attached to a form,That has the format as given in the image attached. Please let me know if any idea,how to implement the same?Thanks Ravi
View ArticleCall function from filter/condition builders
How can we call function from filter/condition builders?
View ArticleWorkflow Activities, Business Rules and Events Processing
We are having issues with events (business rules, approval rules, etc) not processing as expected. Approval Rules and other business rules do not execute as expected when tasks are created with ‘create...
View Articletrigger for Automatic Request Creation
Hi all,We would like to know if there is a way to have a workflow that automatically opens a request when you close a first request. So if i open request A when this is closed Request B is created and...
View ArticleOpenAM SP initiated SSO SAML integration issue
I'm using OpenAM and trying to integrate with SN Calgary using SAML 2. IdP is initiating SSO and at least an invalid password is correctly recognized but when I try to use a correct user/password I got...
View ArticleiFrame - autoscroll from right to left ?
Hello, is there any way how to make area scrollable from right to left ? I created UI page with table which scroll from down to top. Is it possible somehow change scroll direction ? (from right to...
View ArticleJelly script code to design filter conditions
How can we design filters using jelly script?
View ArticleHow to override setAbortAction() Message
Can anyone tell me How to override setAbortAction() Message?Thanks Harsh
View ArticleApproval Activity details (Show admin or System name instead of developer...
Hi All,I have created a schedule Job (Automatically run a Script). In include script I am using a eventQueue and cancelRequest function. Likegs.eventQueue(event, current, gs.getUserID(),...
View Article