Does timer on the workflow consumes a lot of system resources?
I would like to put timers on the workflow for more than 24 hrs against service catalog item. Would this result to degrade system performance? I would just like to get an idea from the experts here if...
View ArticleScheduled Report - Insert Field Values in Body
Hello,Is it possible to insert field values to the Body of a scheduled report. or text for that matter. I want one email that goes out when the scheduled report has incident tickets in it. But if there...
View ArticleIntergration - Soap Response
Hi, We are receiving the following msg in the back ground script of Soap envelope Object reference not set to an instance of an object.Can anyone please let us know wat is the issue ?Another Soap msg...
View ArticleList Collector and Group Approvals Help in Workflow.
Hey Everyone, I was wondering if anyone could point me at the correct script to use to pull the groups from a List Collector (Slushbucket) and put them in the advanced section of the Group Approvals...
View ArticleSSL on SOAP Outbound message
I am trying to integrate with Web methods which uses SSL mutual authentication and have a DER certificate. have uploaded and set up the certificate but when using SOAP message It asks me for Key Store...
View ArticleUsing Business Rules on sc_cart_item to display an error when adding an item...
In the cart there needs to be some validation of an item before it can be added. I have built a Business Rule against the sc_cart_item form. It has an error message using gs.addErrorMessage. If I make...
View ArticleClear True False field after incident update
We have a boolean true/false field to suppress notifications on our incident form. If the field is marked true then the email notifications will not be sent out and vise versus if the field is marked...
View ArticleApproval notification with variable values from associated catalog item
I have a service catalog item that is going to generate a task and that task will need approval from an ESS user. I have the approval being created, but I want to create an approval notification that...
View ArticleODBC Connection OAUSER Tables not visible
I am trying to setup an ODBC connection to our S/N Instance and am having trouble seeing tables. I am running Windows 7 with the latest 32 bit ODBC driver installed. When I try to query in our PROD,...
View ArticleIs there a way to view URL parameters in Business Rules
Hi,Recently, I came across an object "RP" that can be used in jelly code and can be used to access URL parameters. It got me thinking whether is there an object or method that enables us to access URL...
View ArticleREST Message workflow activity - Setting header values via variable substitution
From within a REST Message workflow activity, I've been attempting to use variable substitution to set the value of a header on a REST message. This worked fine from a Run Script activity, using the...
View ArticleCreating CMS breadcrumbs
I've been making some progress on creating breadcrumbs for the CMS interface.We're developing a catalog and want to show the end user where they are in relation to the Home pageI've got it so the...
View ArticleEval is Evil
I'm writing some record producers to allow users to update configuration items automatically.The way I've implemented this is by creating change_request record producers, and adding a Script field to...
View ArticleRemove the Mandatory flag on the dictionary entry of a field, and then just...
Are there any downsides or disadvantages to doing this?Thank you,--Jeff
View ArticleDisplayed Field on Slushbucket
Hello experts!I have very weird scenario and I am looking for some tips or leads.In the cmdb_ci table, I have Field1 which is populated (through an onBefore Business Rule) depending on the the value of...
View ArticleIntegration with ncircle IP360
Has anyone successfully integrated with nCircle IP360? Or has looked at it and decided not to use it?
View Articleremove one option from table_name field type
We have a field of type table_name, which contains list of tables extended from a perticular base table. I need to remove one table name from this list. Is there any way to remove or hide one option...
View ArticleSending Only the Recently created Attachment in a Soap Message
Hi Guys, I am able to send attachments through soap message successfully,but I want to send the most recently created attachment in soap message is there a way to do that?This is the busins rule that i...
View ArticleInitiate a workflow from a Change Template
We are trying to construct a few change templates that will initiate workflows and assign tasks. I know this is possible as there is a "canned" template called "Reboot Server" that, upon saving the...
View ArticleHow to configure a derived columns in the table
I would like to have derived columns in a table. the value of the column is depending on the other column value. (Example , age which is derived from the data of birth column). please adivse me how to...
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