Retrieving time stamp without date
Does anyone know of a way to pull a time stamp ONLY, without including the date? I can't seem to find a suitable method here: https://wiki.servicenow.com/index.php?title=GlideDateTimeThe use case is...
View ArticleAdding additional record to a GlideRecord object
I'm attempting to query the category->catalog items join table to get a set of request items that i can then pass to a list and display on a page. All I need is the request items. I'm trying to...
View ArticleServcieNow integration vs. Windows Batch
CloudChoir - Part 3: ServiceNow vs. Windows batchYouTube DEMO video:http://youtu.be/hX6kxcvn5YMFor details, see my blog:...
View ArticleDomains and transform maps for multi-tennant CMDB
We have a domain separated instance in which we obviously have many (company) domains and domain separated CMDB.The problem we have is that when loading CMDB records through transform maps, the...
View ArticleServiceNow to integrate with Amazon EC2 Linux VM
CloudChoir - Part 5: ServiceNow vs. Amazon EC2 Linux VMYouTube DEMO video:http://youtu.be/-mXS8w2xV74Included in this DEMO: 1. how to use SSH cert to login to Amazon host, instead of using user name...
View ArticleIs there any way to force the user login and view the "PUBLISHED" reports
HI All, If a report is made public, this report is openly accessible on the internet.I want to make this published URL as more secured. Is there anyway to setup functionality to force the user login...
View ArticleIncident "Assigned To" metric by "State"
Hello,I'm struggling with creating an incident metric definition that creates one record per Assignment Group per State. So, I need one metric instance record every time a State or Assignment Group...
View ArticleEmbedding a dynamic table into an email notification
Hi, I am looking to send out a notification that would include data from a recordset. So, in short, I need to have a mail script dynamically create a table and populate that table with the data in the...
View ArticleOn Hold timers for incident, problem and change records
I need some help, i have created a couple of fields which allow staff to put incidents, problems and requests on hold and to set a date/time when the on hold expires. I followed this up with a workflow...
View ArticleWhat privilege required to update records into service-now via JSON code?
I tried ServiceNow JSON/REST API Tool by using admin privilege its working as expected.When I try to ran same code by using SOAP role user privilege , I can't update the ticket but I received response....
View ArticleMimic OOTB 'Groups' related list for a custom join table
Hi Community,I am trying to mimic the OOTB 'Groups' related list in ServiceNow, specifically the edit functionality. To add a user to a group, go to the Group related list and click edit. You can then...
View ArticleJoining CMDB CI and Audit tables via sys_id and documentkey
Hi all, I am trying to create a database view. In theory it should be simple. Table A is the cmdb_ci table, table B is sys_audit table. I would like to produce a view where it lists the cmdb_ci items...
View ArticleAllowable Database Views Where Clause Conditions
Does anyone have any detailed information on the allowed syntax when writing the where condition in database views? So far I've only been able to get =, >, >=, < and <= to work. I was...
View ArticleTask and subtask from record producer
I am trying to create a record producer that creates its own top level task and sub-tasks underneath it. The problem I have is that I'm not sure how to reference the main task created by the record...
View ArticleCatalog WFs - Anyone ever link WF's together? If so how are you using this...
I'm trying to do an onboarding request for Developers and BSA's. There are 21 different options they can pick. I did it first as 1 order guide with 21 checkboxes and then created 21 Request items with...
View ArticleApproval Email Notification to include status of all Approvals requested
We are trying to create an email template which will include the list of all of the approvers for a change and their current status (requested, approved, not yet requested, denied, etc.) so that when...
View ArticleManaging status in CTASk and RITM
Hellofirst of all excuse my english.and i'm a newbie in SN developmentTo enable the possiblity to reopen a CTASK by changing the status i've created a client script : -onload / table catalog task...
View ArticleHow to obtain current time and user timezone in Client Script
Hi,We are looking for some date comparison validations in Client Scripts. We are facing an issue where we need to obtain current date/time value for user. The issue is that: 1. We do not want to use...
View ArticleChanging Title of CMS Site
Hi,I have created a site 5 month back on CMS. Now i want to change the title of the site. but i am getting below errorUnique Key violation detected by database (ORA-00001: unique constraint...
View ArticleHow to get Incident_Metric data via SQL / ODBC?
We need to be able to pull in data which shows every single Assignment Group that has worked on an Incident To do this we were directed to Reports section of Service Now and told to work with the...
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