StringUtil Base64 Encoding question
I am using the MID Server to generate a PDF using the itext API. I am building the PDF in memory using a ByteArrayOutputStream and then using the StringUtil.base64Encode(baos) to encode it to base64 so...
View ArticleInbound email action, attach email to incident record
I have an Inbound email action to create an incident when an email with certain parameters is sent to the SNow instance. I would like to attach the email to the incident record instead of copying the...
View ArticlePerl API doc broken
Can't locate object method "setSoapEndpoint" via package "ServiceNow::Configuration"http://wiki.servicenow.com/index.php?title=Perl_API_Configuration#setSoa...The actual sub name is setSoapEndPoint...
View ArticleAnyway to Indent an item on Service Catalog Requests?
Is there any way to Indent an item on service catalog request? If you look at the screenshot and see where there is Corporate and a couple different items for corporate because there is different...
View ArticleMissing catalog variables in the workflow editor when using a Catalog Task...
I've created dozens of workflows, and I don't recall coming across this issue before. I have a new catalog workflow, and the catalog item it is associated with has 6 variable sets. I am creating a...
View ArticleBugzilla Integration With ServiceNow
Hi,I need to do integration between Bugzilla and ServiceNow. I know that Bugzilla makes XML RPC calls for its API, but not sure how it can be integarted with ServiceNow.Any help is highly...
View ArticleDynamically Reload UI Macro on Incident Form
Hi Guys,Hypothetical:I have an incident form with a UI Formatter that represents a macro that shows 10 related knowledge articles below the short description field. Is it possible to dynamically show a...
View ArticleQuery for empty table
HiI need the sys_ids from table 'service_offering' that have no entry in the related table 'service_subscribe_company' (m2m relation).I tried the following: // Seek active services without subscribtion...
View ArticleAdding fields to be displayed on the BSM map
Right now, when I display a software product via BSM, it shows the name and version (from cmdb_ci_spkg table). How do I include a custom field, for example the run-time environment field called...
View ArticleUI action
Hi, I want to add one button to clear short_description field. So I add one UI action, Below is the script: action.setRedirectURL(current); g_form.setValue('short_description','');It seems the form is...
View ArticleCannot see closed_at field of incident via ODBC
I'm trying a simple export of incident data via ODBC for some advanced manipulation in Excel. However I seem to be missing some key data which is shown in the UI, such as closed_at.Could you tell me...
View Article"Duplicate entry '' for key 'PRIMARY'" in workflow from script task
I am trying to create a request item that has, among other variables, a "related incident" reference. When this request item is submitted, if there's a related incident, I am opening that incident up...
View ArticleWorkflow Dropping Code After Saving
How come when I am editing code in the workflow editor, sometimes, I lose portions of the bottom code after a hit update?Thanks.
View ArticleAnyway to LINK SLA notifications to the Incident they are relating to?
Is there anyway to Link the Incident inside the SLA notification that the system sends out? Every time i try it just points to the SLA Task not the Incident itself?Thansk
View ArticleIs there anyway to Color certain fields just in Reports? for List Views
Is there anyway from a List view to make a field turn a different color? I updated the field I needed in the Chart Definition but that didn't do anything. You know like the Approval field is Yellow? My...
View ArticleTime Card and Project Resource
Time Card and Project Resourcing: Has anyone setup Time Card as the initial point of entering time and the time entry propagating to Project Resourcing?The WIKI suggests the Time Worked field but this...
View ArticleSSIS Web Service integration
I am building an SSIS ETL package that will create ServiceNow incidents via the Web Service. I have been able to create incidents using a username/password to authenticate to the server based off the...
View ArticlePowershell cmdlets - integrating AD commands in workflows
I've been successful in passing Powershell to our runbook server, but I'm having issues getting the CI names sent instead of a GUID. This is an attempt to take the old computer's group memberships in...
View ArticleIncluding Watermark in the subject of email
Hi,We have a key client requirement of including the MSG#### watermark in the subject line, but can find no way of actually achieving this.Is there a way to do it?Thanks Geordie
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