"Known Error" ????
We are just now starting to develop our problem management application and cannot figure out why there is a problem state "Known Error" and a boolean field "Known Error", and also when we need to check...
View ArticleOAuth implementation in ServiceNow
Hi All,I am working on integrating GotoMeeting with ServiceNow and for that I need to implement OAuth in ServiceNow. So can anybody tell how to implement OAuth in ServiceNow? How to do httpcallouts in...
View ArticleQuery Related to catalog task fields in workflow
Hi,Actually i am trying to auto populate the configuration item & assignment group value in the task by using the workflow. while trying to set the values for the configuration item through script...
View ArticleMarking and restricting access to tickets marked confidential
I am wanting mark certain INC's with a confidential mark so that those tickets can only be viewed by a certain group/user base. In searching I have come across that the University of British Columbia...
View ArticleAccess Control Script Help
My current Access Control script below allows only users who are in the 'HR College Referrals' group to view incidents assigned to that group. I want to add this privacy rule for another group, 'HR...
View ArticleNCR Ticket System Integration
Hi,I have a customer who wants to connect to NCR tickets system with SN. Someone did that before?How do you manage IDF files?Thanks,Pascal Lepine Senior Integrator Groupe Nexio
View ArticleManual Tasks Added for Service Request Items keep RITM in Work In Progress...
So just recently we have found that if a Manual Task is added to a RITM and left to be completed at the end, the RITM remains in a Work In Progress state even though all the tasks for the RITM are...
View ArticlePop up when specific word found in a field
Hi all,I'm trying to add add a smal feature to the incident form. Show a popup when the configuration item contents a specific word.I've tried the below client script but (I don't know why) it's not...
View ArticleMaking Reference field readonly with the search button editable
Hi,I have a reference field in my catalog item, which I want to make readonly with the search Icon editable in front of it refering to the table else the user should be restricted to enter the value...
View ArticleCorrelation id and Correlation Display ??
What are these Correlation id and Correlation Display fields for?
View ArticleChange for Approval
Hello Experts,I am trying to create a application menu under "Change" where it should show :1. Only changes which are waiting for approval. AND 2. Should contain Only changes relevant to be approved by...
View ArticleBasic OAuth UI Page getting content from Google+
Very basic OAuth UI Page getting content from Google+ based on https://developers.google.com/api-client-library/javascript/features/aut...In your google API console setup: Client ID for web...
View ArticleCreating a Event listener to Add to cart button
Actually i need to add the event listener to Add to cart button in the itservicedesk portal by accessing the class name or id of the button in the dynamic content blocks.
View ArticleMy challenge is to script a filter on a variable to limit choices on a...
Hello, My challenge is to script a filter on a variable to limit choices on a catalog item. I admit I am weak at scripting. I searched the Wiki and community and found many options, but have not...
View ArticleMissing function declaration for onCondition
Hi,I am getting below error in UI Policy. Is it mandatory to use function onCondition(). I have created function onSubmit but it shows this error."Missing function declaration for onCondition"Thanks
View ArticleFind nth position in a GlideRecord query
Hi All, Can someone please help me out to find out a way to find the nth position of a glide record when a table is queried?My use case is that I need to query a table from a client script, find its...
View ArticleChange when Saved or Updated
Hi,I have created a UI policy for condition stating that Change can not be opened prior to x number of days. It worksand throws alert, but still I can submit /save the change. If this condition meets...
View ArticleHow to make an image clickable in Navigation Menus?
Hi,I have created a navigation menu of type horizontal blocks . It has several menu sections with section names and images(Left or Right). How to make these images clickable? URL redirection happens...
View ArticleNot able to delete Attachments in RITM
Hi All,I got an issue in RITM( Request Item) attachments are not able to delete. In present screen it will get delete if we reload the RITM attachment will come back again.Please let me know if any one...
View ArticleWhat kinds of customizations prevent you from easily upgrading to the next...
We're looking for roll out several additional modules in the coming months and something I've heard from other businesses is that certain customizations make upgrading the product to the next release...
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